New and have a few questions :) | Compassion International Customer Community

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Hello!
I am so happy that I am able to sponsor 2 compassion children,,,age 5 and 19. Ive decided to send correspondence both through the app and also snail mail. I thought it would be nice for them to receive both types of mail. One question is from the snail mail. I see where the card and letter has been scanned, but I also sent stickers and a bookmark that I made, these items were not scanned. Does that mean that they will not be sent along with the card and letter?
Also, all 4 of my letters show ‘in translation.’ What are the next steps in this process that I will see?
Will I know when my kids receive their mail?
Last question! I’ve sent birthday gifts to both kids, will I know what they received?
Thank you so much and I feel blessed to be part of this amazing ministry ❤️

Lorrie Weaver

3 Posts
0 Reply Likes
blessed

Posted 7 months ago

7 months ago

Sarah Heacock Schreffler

396 Posts
220 Reply Likes

The stickers and bookmark will not be scanned -- only stuff that needs translation is scanned. (But also, while the letter is "In Translation" -- you can only see the first two pages. Once it goes through translation and is just on your account you can open it up and see all the pages. There will be no further updates. Once it is translated, it is printed out on the other end and put in the center's box to be picked up when the center next comes by. (Unless -- do the individual centers have the ability to print out at the center now?) And the center will deliver to the child. Stuff that goes through the mail will go through the postal service and be delivered the central location (one per country I think?) and then distributed to the centers from there.

1 person likes this

7 months ago

Leah, Employee

471 Posts
68 Reply Likes

Hi Lorrie!

Welcome to the Compassion family. I am happy to answer your questions. Thank you for taking the time to write to your children and encourage them. They love receiving letters, bookmarks and stickers. We physically mail the bookmarks and stickers to the children, so they will be received separately from the letter and/or card. When the letters are finished being processed and have been sent out for delivery for your child, the status will change to view letter.

I also want to thank you for generously blessing your children with a monetary gift. They will be very grateful to receive your gift. Your children will send you a thank you letter acknowledging your gift.

It is our pleasure to serve you. Please feel free to reach out with any questions at any time. We are blessed to partner with you.

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