New Child Info

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  • Updated 2 years ago
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Good morning! I just started sponsoring a new little girl in Thailand this week, and she has been orphaned. I was wondering 2 things. First, do you all have any more information on her parents and what happened to them and other info regarding her situation? Also, there was a little boy from Thailand whose details were similar to hers. Are her siblings up to be sponsored too? Finally, is there any way to know whether she lives on the Burma or Thailand side of the country? I also wrote her a letter last night and it hasn't appeared in my account at all. I am sorry to keep filling up these boards with my questions. I haven't been able to access the chat feature on the website. Thank you all for your wonderful help and answers!
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Rebekah Bell

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Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Hi Rebekah! Because this information is more sensitive, I am emailing her information. Merry Christmas!
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Rebekah Bell

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Thank you! Can you check and see if the letter I wrote her ever sent? It still says it is under review. Thanks so much for all your help!
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Christina, Employee

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Hi Rebekah! I see the wonderful letter you have written to Nawpawda ☺️. I'm so sorry that this letter is taking a little bit to be processed. I have reached out to our IT Team, and they will ensure that everything is okay with your letter. It may take a little bit longer, but please rest assured that your kiddo will receive your letter ☺️. 
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Sarah Heacock Schreffler

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I just started sponsoring a new girl 6 days ago (found her online and was logged in to my account when I sponsored her). Should she be on my account already?  I got the email that you received my sponsorship and she is no longer on the website.  I only have Lisbeth in My Sponsorships.
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Christina, Employee

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Hi Sarah, I'm so sorry that your new precious girl is not showing up on your account. I believe that since you received the confirmation email, everything is going to be okay ☺️. It's possible that our system is a little behind due to the holidays. I would be happy to look into this for you though. Do you have your new girl's full name and the country she is from, or do you have her child ID number? 
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Sarah Heacock Schreffler

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EC4780213 "Kerly Yajaira" (two more names I don't have on hand) Ecuador
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Thanks, Sarah! It does seem to be that Kerly's sponsorship just didn't go the quick and easy route and is taking a little extra time to process. If you don't see her on your account by the end of the week, please let me know so I can look into it again for you!

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