New child without permission

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  • Updated 9 months ago
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Hi,

I received a child’s photo from you guys in the mail today. His name is Jose Guillermo Lainez Picado, he’s from Nicaragua. It says he just lost his sponsor, and is asking me to sponsor him. The letter said they’ll set it up and I’ll confirm it. I did not approve this.
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Grace

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Posted 9 months ago

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Beth Fulgham

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That is so unethical and wrong to play on our emotions. I'm getting very discouraged and fed up with the constant attempt to continue to get more and more money for compassion. And all the new changes seems to be making things worse. I'm so sorry that happened to you. They do that to many people from what I've seen.
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Christina, Employee

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Beth, I am deeply sorry for the concerns you have that have caused you to doubt the integrity of Compassion. As I said to Beth, it is our heart to reach more children and have them sponsored, but we in no way want to offend anyone in the way we do this. Please know that we appreciate your feedback. Please let us know if there is any way we may be serving you better. Rest assured that we are not placing children on people’s accounts without their permission, and I apologize for the misunderstanding that occurred with this child sponsorship offer. If you would like, I can update your communication preferences so you do not receive any further offers or appeals. Please let me know if you’d like me to do this for you. You may also update your communication preferences online from your My Account. Have a blessed day.
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Christina, Employee

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Grace, I sincerely apologize for any confusion or concern this sponsorship appeal has caused. Please know that we appreciate and value your feedback, and we thank you for bringing your concerns to us so we may help you. Please rest assured that we have not given you any child without your permission. I’m so sorry if the wording of this message made it appear that we had, but this is simply an offer. Please know that it is our heart to get children sponsored, but we in no way want to offend anyone on the process. If you would like, I can update your communication preferences on your account, so you will not receive any child sponsorship offers in the future. You may also update your preferences on your online My Account. Please let me know if you’d like me to update your communication preferences for you.
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Tammy

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I just wanted to add my feedback for you to pass on (no response necessary). I love Compassion and their mission, and I think that note from Rick Davis does not at all fit with the integrity that Compassion prides itself on. In fact, when I first read it I didn't think it could possibly have come from Compassion. I thought it was a scam. There are vulnerable people who would have a really hard time resisting that kind of "offer", even if they couldn't afford it. That is really, really bad...and in very poor taste. :(
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KristenH, Champion

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I agree that they should reconsider the wording in that note.
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Adam

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If Compassion’s heart is to get children sponsored then just say that in the letter instead of using high pressure manipulation tactics. This is repulsive.
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Susan, Sponsor and Donor Relations, Social Media

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Hi everyone! I just wanted to jump in and say that we greatly appreciate your feedback and will certainly take it into consideration. I have passed along your concerns regarding the wording. Again, our heart is to see children sponsored. Regrettably, there is a fine line sometimes between sharing the realities of poverty and losing your sponsor and wording that can be interpreted to be emotionally manipulating.It certainly sounds like we crossed that line here and for that we are deeply sorry. 
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KristenH, Champion

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Thank you Susan! I appreciate you passing along the concern.
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Adam

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Susan, with all due respect, apologizing for being emotionally manipulating is sincerely apologizing. Apologizing for using wording that can be interpreted to be emotionally manipulating is something different. It’s kind of like saying, “I’m sorry that you took this the wrong way.” Doing the latter when it’s appropriate to do the former can be, in itself, a subtle form of manipulation known as gaslighting. I’m not just saying this to be argumentative. I think many sponsors feel, in at least a general sense, that they have experienced some form of manipulation in being a sponsor with Compassion. I know I have. That’s the reason that I ultimately chose to end most of my sponsorships with Compassion and go with a different organization. Since you’ve been kind enough to pass these concerns along, I would like to say that my greatest concern is that I think Compassion needs to be more careful with sponsors’ trust. Regrettably, I must say that I have a feeling of distrust towards Compassion after the last few years. Seeing things like this post doesn’t help that.
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Susan, Sponsor and Donor Relations, Social Media

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Adam, thank you for the feedback on my comments. I absolutely did not mean to gaslight or manipulate you with my apology, and I am genuinely sorry if it came across that way. If you re-read my comment, I said (and still believe) that we crossed the line and we were manipulative in the wording of this letter even if that was not our intention. I am very sorry you have had such a bad experience, but I also hope you can understand that we really are not intending to be so malicious and offensive to you. 

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