New photos and other questions

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Hi! There are new photos of our Melany, Nigel & Phutawan on our account. When will we received bookmarks and photos of them? Also, I started sponsoring Jan-Jan I believe in late May but haven't received an introduction letter from him yet.  Can you check on that? Last question, has Compassion cut back on events? I have been looking for several weeks and there is never anything to volunteer at close to where I live. Hoping for something soon. Thank you for your kind answers!!
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David Robinson

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Posted 4 months ago

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Shannon Massey, Employee

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Hi David, 

Here are the dates that these three kiddos had their photos updated:

Melany (GU090000388): 6/27/2018
Nigel (PE044300490): 6/18/2018
Phutawan (TH071500496): 6/24/2018

Typically, you will receive your mailed child update with child photos, bookmarks, etc. within about a month. If you do not receive them within a full six weeks after the dates I listed for you above, please let us know and we will be happy to look into the delay and see if we need to reorder! :)

Secondly, do you happen to have Jan-Jan's child number? I am not finding this child on your account. 

Third, we usually have more events in the summer season. Are you looking for these events on your My Account under the volunteer section? The only events that I know we did reduce a little bit is our Compassion Experience, but I am not aware of any other changes. I hope for you as well that there is a nearby event for you as well! :) Thank you so much for your kind heart to want to volunteer! 
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David Robinson

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Hi Shannon. Thanks so much for the info. I have looked for events under my account for some time now - unusual there has been nothing in Greenville, SC for so long. I have volunteered many concert and other events in the past and want to step up again to help more.
Jan-Jan's real name is Jhon - we were told he goes by Jan-Jan His number is PH099100158. He is active and shows up on my account so hopefully you have some info on him. Thanks so much again!!  
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Susan, Sponsor and Donor Relations, Social Media

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David, you can also try emailing volunteer@compassion.com to inquire with our volunteer coordinator about events in your area. 

First letters from correspondent children arrive within the first six months of sponsorship. Because you just started writing to Jan-Jan in May, it could be another several months before you hear from him. It does look like he has been working on a letter to you and hopefully you will receive that soon. Please let me know if you would like additional information on him.
(Edited)
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David Robinson

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Thanks Susan! Yes, if you have any additional info on him I'd love to have it. I like to learn as much as I can about our kids. Excited to start a new relationship with Jan-Jan. Thank you gain for your faithful service!

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