New picture of child

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I recently noticed that an updated picture of Amondioue was posted to my account. Does this mean I will recieve an updated packet in the mail too? I would really like a physical copy of the new photo. Thank you!
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Rebekah Bell

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Posted 2 years ago

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Garry Sagel

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Hi Rebekah. You will receive something in the mail with your child's new pictures, one to send back to your child, a couple bookmarks, and smaller pics. That probably won't come for a month or so. But, if you email socialmedia@compassion.com, and ask for a hi-res copy, they will email it to you. Since President's Day is Monday, they will probably respond by Tuesday.
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Adri Matsui

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So we are supposed to receive something in the mail when the child info got updated? My boy's picture updated last year but I never receive anything in the mail :(
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Garry Sagel

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Yes, Adri, you should have received the same thing I described above. When the ladies at Compassion see this tomorrow, they will respond to you also.
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Susan, Sponsor and Donor Relations, Social Media

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Adri, because you just started sponsoring Rehan, I am guessing that you are referring to Cyrus' information. His information was just updated in October 2016. I just re-ordered the packet of information and photo to be mailed to you again. I am so sorry you did not receive it the first time! 
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Susan, Sponsor and Donor Relations, Social Media

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Rebecca, it looks like you posted here as well and I answered you a few hours ago. I am so sorry to ask this but could you please post Amondioue's child number or at least what country she is from. You have quite a few children and I cannot see the first name in my system. Thank you for your help and I am so sorry for the inconvenience.
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Rebekah Bell

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Hi! Thank you for replying! I didn't realize it posted twice. Amondioue's number is BF04580322. I am grayeful for your help!
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Rebekah! Thanks for giving us Amondioue's number :)! Yes, you will receive a copy of her new photo in the mail within the next few months. She is precious, and I am glad she has such a loving sponsor in her life!

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