New sponsor, how long till I get information?

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We sponsored a child a week ago. I can't create an account yet. How long does it usually take to get set up?
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brooke

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Posted 4 months ago

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Christina, Employee

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Hi Brooke! Welcome to the Compassion family! We're so glad you've chosen to bless a kiddo with your love and support! The amount of time required to set up your sponsorship depends on the method in which you signed up. If you signed up at an event, then it could take 3-4 weeks due to the time it takes to receive the completed packets from the event, enter the information, and then process the sponsorships. However, if you signed up online, you should already have an account. I would be happy to check for you if you would please provide the email address associated with your account. You're welcome to email us at socialmedia@compassion.com if you don't feel comfortable sharing your email address publicly. Thank you! 
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brooke

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It was at an event. bdibson14@gmail.com is the email used.
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Sierra, Employee

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Thank you for that information, Brooke! As Christina mentioned, it can take up to around 3 weeks total for your account to be set up. If you still haven't received information about your account in the next two weeks, please let us know!
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Sierra, Employee

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Emmanuel, if you would like more information about receiving help from Compassion International, please send an email to socialmedia@compassion.com. Thank you!

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