New sponsor / My account

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  • Updated 2 years ago
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I am a new sponsor and started sponsoring Princess Sarah from The Philippines today. Unfortunately I forgot to save her picture before I selected her on the website. I am not able to create an account without my sponsor number which I don't have yet. Is it possible to get my number by email? Thank you.
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Petra

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Posted 2 years ago

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Garry Sagel

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Hi Petra. I am another sponsor. The gals will help you Monday. Princess is a doll. Something I do for my kids, is take a screenshot of them being sponsored. To do that, go to the Compassion site, and under "Become a sponsor" click on "Children sponsored today. Princess is about halfway down right now. Get a screenshot and you can print it.   
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Petra

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Hi Garry, thank you for your help. I took a screenshot and now I at least have her small picture until I get my account. I also sponsored a second girl today (Rizza) but I made sure to save her picture first before I sent my request.
(Edited)
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Shannon Massey, Employee

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Hi Petra! I would be happy to send you a picture of your adorable Princess Sarah, however, I am unable to locate your account using the email on your account. Can you please provide me either your child's full name, which should have come through on your email confirmation, your email on your account, or her child number if you happened to save it? Thank you so much!   
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Petra

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Hi Shannon! Thank you for your reply. My child's name is Princess Sarah Gequillo from The Philippines. I have not created an account yet because I am still waiting for my sponsor number (outside US account). Thank you.
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Petra

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Susan, thank you for your reply. Sorry for any inconvenience this has caused. I didn't realize I could sponsor through the Swiss office. I would be very grateful if you could transfer my three sponsorships (I'll let them know that they can expect a transfer). I sponsored three girls from the Philippines on April 8 and April 9 they are: Princess Sarah Gequillo (don't have her ID), Rizza Villaester (PH062000581) and Ann Lea Olivar (PH026500212). Would it be possible to at least send me the photos of all of them by email (new and any past ones they have) so that I can look at their cute faces? :-) Thank you so much for your help. 
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Shannon Massey, Employee

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Good morning Petra, 
I do apologize as well for all the confusion. I was able to locate Princess Sarah's child number, and sent an inquiry with all three child numbers to see what the status is. Thank you so much for your patience during this time! We will get back with you as soon as possible!  
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Petra

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Dear Shannon, I apologize again for all the confusion this has caused. I just realized that I have an "old" account number with Compassion International it is: 02141461. I didn't have it when I signed up online and I also changed my address. I can see that Ann Lea and Princess Sarah are already in my account, can you please make sure to also add Rizza PH062000581 to this account and NOT transfer her? I would like to have all of them "together". I don't mind since I write (almost) all the letters online. Thank you so much again for your help and time. 
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Sarah, Sponsor and Donor Relations, Social Media

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Hey Petra! I am so glad you figured out that you had an old account! I actually see that Rizza was on that old account at one point, but she was taken off when we didn't receive her first donation. I am working to see if I can get her back on your account, but the system is challenging me on it. I am going to be working to figure this out for  you over the next few days and will get in touch with you when I figure it out.
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Petra

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Hi Sarah, thank you very much. I hope I can sponsor Rizza, I sent my first donation last Sunday (used Paypal).

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