New Translation Layout

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We just got a letter from one of our kids, Wendy, and we were so excited!! I have a question about the new process, though. I noticed that even though the letter is written on the same type of stationary are before (with spaces for translation) -- the actual translation was sent on a separate page. Is that the new norm?

This letter was late in arriving, and may have been rushed through (since it was in response to a family gift), so I was just curious.

Thanks for your help!
Connie Sanders
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C Sanders

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Posted 2 years ago

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Adam

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I don't think so, Connie. We just got a letter and the translations were on the same pages as our kid's handwriting, in the designated spots. It might have been, like you said, because it was rushed through on that one.
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Sarah, Sponsor and Donor Relations, Social Media

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Connie, as we are having translators process letters manually for the time being, you may see some handwriting the translation and others using a separate page to translate. Some translators may be faster at typing than handwriting, but just expect the possibility of seeing it done either way! :)
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C Sanders

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Thanks! I was just curious:)
I take it that the automated translation system is on hold for now?
Connie
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Adam

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Yes, Connie, that's correct. The automated translation system is not working properly at this time so letters are being translated manually for the time being until Compassion can get it fixed.

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