New photo doesn't look like my child

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  • Updated 8 years ago
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The new photo of my sponsored child looks very different from his previous photo. How can I know for sure it is the same child?
Photo of Mary Doria

Mary Doria

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Posted 8 years ago

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Photo of Amanda Roberts

Amanda Roberts

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Hi Mary!
Thank you for your question! If you do not feel your child looks the same in the updated photo you can either call one of our customer service representatives to look at the photos as well, or you can email your concern to ciinfo@us.ci.org. If the photo is not the same child, we then contact the field and ask them to send us a correct photo for your child. We can be reached at 800-336-7676 and are available Monday-Friday 7:00am - 5:30pm, MT.

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