new with questions

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  • Updated 6 years ago
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I sponsored a child the end of November, I realize it has only been a week but how long until I receive something in the mail? I also do not see where my initial payment has been taken out of my account. I want to sign up online to send letters to my child but cannot yet.
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Tricia Colvin Smith

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Posted 6 years ago

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Lizzie, Champion

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Hello Tricia! To get a welcome packet (the info about your child), it usually takes 2 weeks. If you haven't received any info yet or have questions about the payments, I would suggest calling Compassion (800-336-7676). Have fun getting to know your sponsor child!

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