Newbie question

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old posts

Hello, I signed up to sponsor a child yesterday. I got a basic welcome email and that is all. I am trying to set up an account, but it is telling me my information is invalid. Customer service says my email is valid, but that it just takes time for the accounts to load up and become active. How long does this process usually take? How long does it usually take to get an email with a donor ID?
Photo of Candace Offutt

Candace Offutt

  • 3 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of John

John

  • 135 Posts
  • 22 Reply Likes
Hello, congratulations on sponsoring a child. You will receive a child packet by mail in about 7-10 days. This will have your Sponsor ID and your child's ID as well. You may be able to set up your account before hand. Give it a day or two and try again. Compassion is in the process of upgrading their systems so everything is running a little slow at the moment. Someone who works for Compassion will see this and answer soon as well.
Photo of Christina

Christina, Employee

  • 1217 Posts
  • 276 Reply Likes
Thank you, John, for your very helpful answer! Candace, thank you so much for choosing to bless a sweet child with your love and support!! We are indeed going through a system transition which is causing a delay in processing. We appreciate your patience as I understand it is very exciting to start your sponsorship! I believe your sponsorship has been set up now. To confirm I have the correct account, are you sponsoring little Masibo Favour in Uganda? If so, I am happy to email you your sponsor number so that you can set up your My Account :). 
Photo of Candace Offutt

Candace Offutt

  • 3 Posts
  • 0 Reply Likes
Yes, thank you! Thank is me. :)
Photo of Candace Offutt

Candace Offutt

  • 3 Posts
  • 0 Reply Likes
If you could send that to Cloffutt@gmail.com, I would greatly appreciate that.
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4922 Posts
  • 1087 Reply Likes
Candace, I just sent an email to you :).

This conversation is no longer open for comments or replies.