Hi Loralee! I am so sorry that you haven't heard from your child in so long. I do see that Walkiria has sent four letters to you in the past year, which I will can have sent out to you again by mail if you'd like me to. You are also able to view these letters on your online account under "Write My Child" and then "My Letters". I also checked on when we last updated her information. Compassion updates child info every 18-24 months. Since her information was updated in February last year, you should receive a new updated photo and information for her around February 2019.