No correspondence or updates from sponsored child

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  • Updated 4 months ago
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I have written numerous letter and sent gifts to our child and have not received any updates or letters since December 2018. What is going on? Is she okay? Did she receive the things we’ve sent? My husband has sent two emails to Compassion and hasn’t received a response.
Sponsor # 08563646
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Jeni Davis

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  • Frustrated, confused, concerned

Posted 4 months ago

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ricardo arce

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Same thing happing to me. I want to know she is okay and if she has prayers request . But I get nothing . It’s been a sponsee since June and haven’t received nothing .
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Shannon Massey, Employee

  • 2018 Posts
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Ricardo, 
I would love to take a look at your account so that we can give you a bit more detail on what you should expect. Can you provide me your sponsor number or your child's ID number? Thank you so much! 
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Sarah Heacock Schreffler

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Jeni: The Social team will look into this for you. Good for you adding a sponsor number. That definitely helps. I suggest emailing socialmedia at compassion dot com.  I always get great responses from there.

Ricardo: It can take up to 4 months to receive your first letter. -- But that is 4 months from when Compassion gets your sponsorship (So if you sponsor online, from the date of sponsorship. But if you sponsored at an event, it can take some time for Compassion to get the paperwork)  I have gotten letters much sooner but there have also been time it's taken the entire time to get it.
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Shannon Massey, Employee

  • 2018 Posts
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Hi Jeni, 

I am so sorry to see that you have not heard from your sweet kiddo in so long! We did actually speak to your husband on October 4th and the 16th and explained to him that we have sent an inquiry to get a letter and an update for you. The expected resolution on this is November 3rd. As soon as we hear back, we will absolutely notify you. Thank you so much for your patience as we get this update for you guys. 
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Jeni Davis

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I look forward to hearing back from you guys. Thank you for looking into this!

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