No hard copies of letters?

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  • Updated 1 year ago
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I received an email on 12.27.16 and 01.01.17 saying I've gotten new letters from my sponsored child and I should be receiving hard copies in a few weeks. Those hard copies still haven't come. Is 'a few weeks' an understatement?
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Dwight Wilson

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Posted 2 years ago

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Adam

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Hey Dwight. I've been getting copies of my kids letters in less than two weeks. Have you checked your My Account to make sure your mailing address on file is correct and you're signed up to receive the scanned copies in your "Child Letter Preferences"?
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Dwight Wilson

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Well, I've received scanned letters from him in the past and I haven't changed those settings. I just checked my mailing address, it's correct but marked as undeliverable?? I'm still getting other Conpassion mail, but not my child's letters??
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Dwight! You should have received these letters by now, but that undeliverable status for your address might be the reason you haven't received them. It's possible that one of them was sent back to us as undeliverable by accident. When that happens, we have to put the marker on your account until we get in contact with you to verify that we have your information correct. I just submitted these two letters to be printed and mailed to you again and removed the undeliverable marker from your account as well :).
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Tammy

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Hello,

In looking through my old letters I found a few that I have never received the scanned copy of. Is it possible to have these reprinted and mailed to me (sponsor 06409991)? They are:

Melinda's letter from 6/14/2017 (IO089200431)
Aberu F's letter from 1/26/2017 (ET058200050)
Degenesh's letter from 7/15/2016 (ET016700033)

Also Aberu T's letter from 7/18/2016 (my daughter is her correspondent, so it is under her account 06448125) (ET048800030)

Thank you!
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Tammy! I requested copies of Melinda and Aberu's letters be mailed to you. I couldn't find letters from Aberu T or Degenesh that were on the dates you mentioned though. Can you check to make sure the dates were correct?
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Tammy

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Sarah,

I double-checked the dates. Degenesh's is dated 07/15/2016 in my account (the actual date on the letter is 06/14/2016). It is titled My Learning about God. I actually had to click a button that said "Load More" since it was such a long time ago.

I did get Aberu T's date wrong by one day. It is dated 07/19/2016 in my daughter's account. It is also the My Learning about God letter.

If you can't find them, I did make a copy on our printer...but the Compassion copies are so much better. :)

Thank you!
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Shannon Massey, Employee

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Hi Tammy! Thank you for providing this extra bit of information for us. I was able to locate both of these letters and have put in a request to send a snail mail copy! :) 
Have a wonderful evening! 
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Kris Rasmussen

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Hello -

May I please get a scanned copy mailed to me of Jhan Marco's (PE 205 1196) letter of January 21,2017 the date it hit my account. I have been waiting a long time. 02235542

Thank you
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Christina, Employee

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Hi Kris! I'm so sorry that you have not been able to read Jhan Marco's letter to you from January 21st. Regrettably, this letter is taking a bit longer than normal to process. However, it is now going to the final stages of processing and quality assurance checks, so it should be available online and sent to you in the mail soon. The good news is that I was able to download his letter, and I am emailing it to you now! Thank you so much for your patience and understanding :).

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