No introduction letter :(

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  • Updated 1 year ago
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I started my sponsorship at the beginning of February and have yet to hear a word from Jennifer. Then, to make matters worse, I get on here today and notice someone mention "new letter writing rules". I spent half an hour trying to find out what they were. Now I find out that the letters and such I've been sending for the past 2.5 months have not even been being sent. No longer are you returning things that can't be sent. They're Just trashed. No warning ahead of time. Not even a notification in April. Hopefully she received the letters I sent in February and March. There should have been 3 or 4. Is there any way you can tell if she's received anything? Or if there is any type of letter in translation on its way to me? After all this, and I tried to write an online letter today, and that's not even working, I'm ready to give up sponsorship. But you guys force people to call in and cancel their accounts? That scam just makes me want to ditch you more. Ugh.
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Molly Volz

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Posted 2 years ago

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heather o

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Molly, first off thank you for blessing your child with your sponsorship and letters; I know they are treasured by her. I am a sponsor too and I know what a test of patience it can be to wait on a letter, especially your introductory letter:). You should be getting one very soon from your child. Your letters sent before the April change were sent just as you sent them; they were not scanned. Now letters and coloring pages are scanned and sent electronically to the field to facilitate faster letter turn around and also save on international postage which in turn leaves more money available to go to our kiddos projects. Stickers, bookmarks, and musical cards are still sent by snail mail. Coloring sheets and such that can be donated are donated to various facilities. There have been some kinks in the new system that are being worked out, which is to be expected with any new process. Once those kinks have been worked out the letter writing turn around will be half the time it was originally which is awesome because news and prayer requests from your child will no longer be 2-4 months old when we get them. The online letter writing tool works well, but on occasion it has some issues just like any other website. You can check for a letter on its way to you by logging into your online account and clicking on write my child and then on my letters. I can assure you your child has gotten the things you sent her and that Compassion is no scam. My family and I sponsor 4 children and correspond with many others so we have some major experience with letter writing and waiting. It is definitely a labor of love and a builder of patience. Hope this helps. God bless!
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Molly! I am so sorry for the discouragement you have been feeling with your sponsorship :(. I checked to see if we had a letter coming from Jennifer this morning, but I don't see one yet. Because it has been longer than four months now, I have sent an inquiry to our office in Ecuador. They will make sure that Jennifer gets her introductory letter out to you right away! It usually takes between six and eight weeks for us to hear back from the office with the result, but I will contact you as soon as I receive word from them. Since you wrote all three of your letters in February and March, she should have received each one of them by this month. Like Heather said, your letters all made it before the guidelines switched. Most likely, your letters would have gone through our new system just fine anyway :). Our heart behind updating these guidelines is to be able to make more money available to the children at the programs, being able to bless more children with the benefits of the program. We have also received feedback for many, many years about the slowness of the correspondence between sponsors and their children. Growing a relationship can be difficult when letters take between two and three months to be delivered. With this new system, letters will have the potential to reach their destination in half that time now, making it easier to develop deeper relationships with your children. I am so sorry that you never received notice of these changes in April. We do realize the mistake we made in not proactively informing all of our sponsors about this change before it happened, and will work to communicate any future changes more effectively. Molly, you may also have tried sending a letter online when it was being worked on. We also have several errors in the new system that are being fixed, but sponsors may have difficulty sending letters during this time. I would recommend saving the letter as a draft and trying at a later time. It should go through for you then.

We require sponsors to call in order to end sponsorship, because we are often able to help solve the issue the sponsor is having or help financially if it is due to financial concerns. I'm happy to help address any other concerns if you have them. I hope you will continue to invest in Jennifer's life. You have already been an answer to prayer for her through your sponsorship and letters, but I do understand your frustration. If you decide to end your sponsorship, please let me know either way and I will take care of your request.
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Molly Volz

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Hey Sarah, one month later. Any sign of a letter heading my way yet??
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Molly! I checked your account today and saw that a letter from Jennifer is actually being translated for you as we speak :)!
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Molly Volz

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After 6 months I FINALLY have received a letter. Her main question for me "What is your grandsons name?" And she mentions my "grandson" a couple times. Now, someone who knows Spanish, please help me out here. When I write "I have a one-year-old daughter named Jane". Does that closely translate to "I have a grandson and I'm not going to tell you his name"????

I don't even know how to react to this. It reminds me years ago when I sponsored through World Vision and I received the same boy's photo multiple times, but totally different conflicting information about him that " he filled out" in his biography page. I quit the sponsorship immediately.

I was really hoping Compassion Internarional would be different. I was really hoping that the letters I send would reach my child and the letters she sends would come back to me.

I'm also sad for the old lady sponsor somewhere out there that HER child never got HER letter.

Plus, my child, Jennifer, states she has received three letters. I've sent that that many, and more, but she didn't mention anything about knowing I have a daughter. Also she asked me about my family, which I told her all about in the first letter (which is online for me to review). So does that mean she hasn't even gotten my online message?? Which should be the easiest way to send them.

I'm just so disappointed in the letter I've waited six months to receive.

I'll decide whether or not to cancel when it's not 2am and I'm more awake.
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heather o

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Molly, there are several different reasons why your letter may say grandson instead of daughter. First, there could have been a mistake in translation either in your letter(s) or letter or the one from Jennifer. Even though the letters are double checked by humans, these individuals are checking many letters a day. With that being said, they are human and can make mistakes. Second, was it an introductory letter or regular letter? You may have received a letter she wrote prior to being sponsored by you and was sponsored by an older lady. Third, it is possible another child was given Jennifer's stationary by accident. With 200+ kids writing at a time that can easily happen, as well. She probably had only received 3 of your letters or so. Letters are moving no quicker to our kiddos right now. Fourth, she may not have had your letters in front of her to refer to and got confused, especially if she has had a previous sponsor. Letter writing is a foreign concept for these kiddos and it can be a little intimidating to them at first. The staff is great to help them though.

My family and I have 5 sponsored kiddos and 40+ correspondent kiddos and I can assure you your child is real. Many things can happen to cause a letter to be a little off or different. I have one 5 year old in Kenya who is convinced I have 3 sons and 1 daughter when I actually have the opposite.

Compassion will look into this for you after the weekend. I personally think cancelling would be hasty and you would miss developing that relationship with your child. Developing that relationship does take time, for me I have noticed that it usually takes a few letters back and forth for it to start to build. While it is disappointing to get a first letter that seems different we have to understand what all can happen. There is tons of evidence out there with charity rating organization who rate Compassion highly. We have to trust in God and Compassion as his tool that we are making a difference in our kids lives. God bless!
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Susan, Sponsor and Donor Relations, Social Media

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Molly, I am so sorry for the continued frustration and particularly that you had waited so long for a letter that seems to be addressed to someone else. I can only imagine how disappointing it must have been to receive this letter. I sincerely hope that we can earn back your trust.

I believe it is possible that Jennifer got confused when she was writing you this letter. Prior to your sponsorship, she was sponsored by an older woman (who was retiring and could no longer sponsor her as a result) and it is very possible that Jennifer was confused and thought she was still writing to her previous sponsor. Often the kids do not receive a final letter from their sponsors when they cancel so I imagine that maybe it is not as solidified in their mind when they have to go from one sponsor to the next. I trust that she will get to know you more and more as time goes on and as more loving letters are exchanged between the two of you. Also, it is possible that there was some confusion because it looks like there was a mix-up in June in which you stopped sponsoring her for a short period of time. This may explain a little the time that it took to receive that first letter since the sponsorship was essentially restarted.

Either way, I have sent an inquiry today to have Jennifer's tutors make sure she knows who she is writing to and to make sure to address you in her next letter. While I am at it, I will request that another letter be written to you now since you waited so long for this one. 
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Keeli

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Hi Molly! Thank you for being a blessing to Jennifer, and I am so sorry to hear of your frustrations.  Besides what Heather and Sarah have stated, I wanted to add seeing Jennifer lives in Ecuador the massive earthquake that hit there in April could also be a contributing factor as to why you have not heard from her.

http://blog.compassion.com/ecuador-earthquake-relief-efforts-churches-united/
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Molly Volz

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I can't figure out how to report someone for Spam.
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renee

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Molly Volz, did you ever get your letter?
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Molly Volz

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Not yet. But my account does finally say there is a letter in translation. So there is hope..
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Linda Baker

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Curious if you stayed with the program, Molly?
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Molly Volz

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I'm still donating, but quit trying to communicate. I found out that for the first many months they weren't even delivering my letters, because they never let me know they changed their shipping policies last year.

I never liked the new way of writing online, and miss being able to send random special paper things.

They're a good program, I know my girl benefits from the money. But the letter writing became too stressful for me.
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Shannon Massey, Employee

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Hi Molly, 

I wanted to reach out to you in regards to your response above. I am so sorry to hear that you stopped writing to your sweet little girl because of our issues with our system. If you still have any interest in trying to communicate with her, we would be more than happy to see if there is anything we can do to help make this process easier for you. If you would rather not write, would you be interested in having us assign a correspondent to write to your child? This would allow you to be her financial sponsor, while also allowing someone who is unable to financially give, a chance to write to a child and help that way. 

I truly just want to ensure that you are feeling positive about your sponsorship and that you know we are here to help if you need anything. Please let us know! 
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Chantel

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Are there any letters in process for me? I haven't received an Introduction letter from Jamilly and it's just over the 4 month mark. I know the new process is taking some time to get things straight but I just thought I would ask.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Chantel! Yes, we have one letter in process from Chantel, one from Yoshefa, two from Ana, two from Jamilly, and one from Yomaity :). Thank you so much for your patience! I know this is a really trying season for sponsorship, but the letters are coming. I hope you start getting a few of these soon :)!
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Chantel

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GREAT to know! Thank you!
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Chantel

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Can you please check on the letters from Ana and Jamilly for me? I still have not received them. 
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Sarah, Sponsor and Donor Relations, Social Media

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Chantel, these girls' letters are still being processed in our Brazil office. I don't have a way to tell specifically when they will be ready for you to read, but they are on their way!
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Chantel

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Thank you

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