No letter- but received letter from his pastor

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Can you check if I have a letter coming? We started sponsoring Bibin over 3 months ago and haven't received anything. We received a letter from the pastor of his church, but not a letter from our sponsored kid. Can you check this? Our ID is 3854062 Thanks! Annie
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annie

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Posted 3 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Annie! Thank you so much for the investment you are making in Bibin's life and the numerous letters you have already sent his way! We actually have processed a letter in our Colorado office from Bibin, which means it is already on its way to you in the mail. You have one cute little kiddo there, Annie! I just know you are going to love getting to know him over the years :)!
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KristenH, Champion

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Annie, now that you've gotten that first letter you will see your letters coming more frequently if you're writing that often. I would guess that by the fall you'll be in a nice rhythm l, getting letters from your child every other month or so if you stick with the pace you've been writing!
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Susan, Sponsor and Donor Relations, Social Media

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Annie, we just updated our systems on Monday and are still working through some glitches in the online letter writing tool as a result. This means that while you may not be e able to view all of your letters right at this moment, we are working on fixing that and hope that you will be able to real soon.
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annie

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Can you check to see if there are any letters on the way? Also it says a letter I wrote 4/12 is still in translation , but one I wrote after said it was already translated. It's ok if it got lost, I also mailed some letters in the mail but those aren't on the site. Should they be?
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Emily

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Annie, rest assured that your letter is not lost :). It will be printed and delivered to your child when it is complete. Your letters don't go to the same translator for checking each time and so it's possible that this letter is just taking more time to get translated. It's also possible that when it was translated by our system, it had to be fixed manually if our digital translator made any errors. This could also be causing the delay. But your letter will get to your child. I don't see any letters on the way to you from Bibin right now but I see you got his first letter in January/early February. I hope you enjoyed it and I pray you get a new one here soon!
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annie

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Great! Thank you so much!

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