No letter received from sponsor child

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I have not received a letter from my sponsored child. However, in the letter history it stated that there was a letter from her on 12/29/15. Is there anyway to retrieve this? It will not load online and I have never received in the mail. I do get other communications from Compassion to my address, so I know the address is correct. Thank you!
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Barbie Shinabarger

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Posted 2 years ago

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Christina, Employee

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Barbie, I am so very sorry that you have not heard from your precious Fortune. Regrettably, I am unable to send you a copy of her first letter since it was sent before we started scanning letters. However, you should be able to view her letter through your online account on compassion.com. Also, because it has been more than 6 months since her last letter was delivered, I have sent an inquiry to the field office in Kenya. They will make sure she is well and ask her to write another letter to you. Thank you so much for the loving letters you have written to her! We will receive a response from the field office in 6-8 weeks, and we will contact you as soon as we hear back. Thank you so much for choosing to change Fortune's life forever with your love and support. We appreciate your patience as we wait to hear from your sweet girl. 

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