No letter recieved. "There was a problem with this letter."

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  • Updated 2 years ago
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Archived and Closed

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I sent our sponsored child a letter on 6;/20/2017. I haven't received any response yet. In looking thru the message center, I see the below:
Date    Status
08/11/2017    Has a Problem
There was a problem with this letter. Please check back later for further details.
08/11/2017    In Process
08/11/2017    Translation Complete
07/20/2017    Has a Problem
07/20/2017    Translation Complete
07/20/2017    Submitted

Any way we can get this resolved?
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Mike Edge

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Posted 2 years ago

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Sarah, Official Rep

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Hi Mike! I am so sorry that this letter is having an issue going through the system. In this case, there's an issue in the system that has caused quite a few letters to be stuck in this "Has a Problem" state. We are working to get the issue resolved so that you can read that letter online, but I did just request that a new copy of it be mailed to you. I can also send you an emailed copy of it if you would like me to. If you don't receive the letter in the next two weeks, please let me know!

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