No Letters From Child or Response From Compassion

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My husband and I sponsored our child starting last November. Since then we have only received on general letter. We have written her multiple letters in the last 4 months and given extra gifts with no response. I emailed Compassion International approximately 2 weeks ago regarding this and never received a response. We signed up during a Matthew West concert and the impression we were given was different than how things have gone so far. My husband and I would like to cancel our membership but do not see how to do this online. Do we have to call in?
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Lindsay Richardson

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  • disappointed and frustrated

Posted 4 years ago

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Steve

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I'm not Compassion staff; just a fellow sponsor.

I started sponsoring Gabriela almost two years ago. I was right where you are and I contacted the Compassion staff. Since then I have received letters, pictures, and follow-ups from gifts. She has shared prayer requests, told me her likes, and tells me about her family.

The Compassion staff can help you with cancellation tomorrow. Let me suggest that you voice your concerns, but then let them follow-through on the child you felt led to sponsor.
(Edited)
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Teresa Dawn

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It is VERY unlike Compassion not to answer in two weeks, so I am guessing your email did not go through for some reason.  I know because I email them a lot ;) I do sometimes have an issue where they don't receive my emails to their main contact page though, you can try emailing socialmedia@compassion.com instead if you like 

I'm don't work for Compassion, just a sponsor, they are closed on weekends so will respond tomorrow or Tuesday, but I can't help you cancel.  Before you do, I'd just like to point out that:
1) It's slow getting started for letters and mail was taking up to 3 months each way, so that's 6 months before you get a reply at least.  Stuff gets held up in translation.  Once you start writing regularly you hear back every 2 months normally BUT each letter is from 6 months ago.. (so if I write in Jan and Feb I'll get tha response in June or July but in August I might hear again but it'll be about what I wrote in March)
HOWEVER the last couple weeks Compassion is in the middle of some HUGE changes with how they letter system works so that we can get replies much quicker and read the letters online as soon as they are translated!  The new system should speed things up a TON but it's very new and just being released so there are a few glitches that Compassion is busy with right now working out.

Let me tell you that, with my correspondent children, I have 50 Compassion kids now and have sponsored/corresponded with Compassion for almost 5 years, not a long time compared to others but I do know that with almost all my kids it was slow to start but once it got going I was definitely able to build meaningful relationships with them and see how much the letters meant to them. 
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Susan

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Lindsay, I am so sorry for the disappointment and frustration in regards to your sponsorship. I also want to sincerely apologize that you never received a response to your email. As Teresa mentioned, we normally respond within 48 hours to emails and when you don't receive a response in that time it is likely we did not receive it for some reason. Please know that we were not trying to ignore you! We are absolutely happy to help with whatever you need to do with your sponsorship, even if it is a cancellation. It looks like you sent three gifts in December. It typically takes two to three months to send gifts and two to three months to receive letters so we expect thank you letters within six months of when the gift was sent. This means that you can expect a thank you letter letting you know what Robe did with her gifts by June 2016. In addition, you should receive the introduction letter within four months of starting a sponsorship which it sounds like you received. After that, you will receive two regular letters and up to four reply letters each year depending on how often you write to her. There is another letter on the way from Robe. We just sent it from our USA office about a week and a half ago. You should receive it real soon. As Teresa mentioned, we just updated our processes so letters should begin coming much faster now but this has been the process up until this month. I stopped your automatic withdrawal and covered May's support as a courtesy. Would you be willing to give it another month and let us know if you are still dissatisfied at that time? 
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Terri Murray Robinson

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Please do not cancel your child. I am new to compassion too. I began sponsoring in October. I too was getting inpatient about hearing from my child. I got my first letter from her last week since the welcome letter. I see with the new online system that I also have one that is in translation. I am also waiting on hearing what the family and my little girl bought with the Christmas money and her birthday money. I have to keep reminding myself that the 38 dollars a month is helping her and her family, and that is all that really matters. Sometimes I feel selfish for feeling frustrated just because I want to see what they purchased. Sooner or later I will find out but just know your child is benefitting from your help. 
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Susan

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Lindsay, I just wanted to follow up with you and make sure that you received the most recent letter from Robe. If not, I'll be sure to send that inquiry right away. 
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Lindsay Richardson

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Thank you for asking. We did get a letter dated 11/2/2016 3 months ago but nothing since. It would be nice if we got a response that the money we sent was received and to know how it was used. Do you know if they are allowed to respond to simple questions we ask in letters? I'd like to write more often but it feels like I'm talking to myself.
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Sarah, Official Rep

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Hi Lindsay! I am so sorry you haven't heard from Robe regarding the generous gift you gave to him and his family around Christmas time :(. I am sending an inquiry this morning to find out what Robe was able to purchase with your girt and to have him write you a thank you letter as well. It usually takes between six and eight weeks for us to receive a response back from the country office, but we will contact you as soon as we have heard from them. The children are absolutely allowed to answer the questions you ask in letters. Some children do have a harder time with that than others though. Robe is a pretty young kiddo, and letter writing is most likely a pretty foreign concept for him as you are probably the only person he has ever written letters to. One of the things I am most excited about with our new letter system is that the computer automatically scans sponsor letters for questions and adds them to a special part on the page for the child, which will help remind them that they are important to answer :)! I know developing a relationship with your child can be difficult and discouraging at first, but the more encouragement and frequent letters you send to Robe will help him be encouraged to get to know you back over time.
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Teresa Dawn

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Sarah, I hadn't heard that about questions with the new system before.  That sounds really neat but I have a question for you now too about it.  Is the question removed from where we originally wrote it as well? Should we be specific in the questions now?

For example, if I were to write to my kids "I really like swimming.  Sometimes I go to the pool and sometimes to the lake.  What about you?"  Is my kid just going to get a question further on that says "What about you?" and be confused?  If so I'll make sure to be more specific in my questions from now on but I've sent plenty of letters over the new system now that may confuse them.
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Amy

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Hi Teresa! The questions that you write will still remain in the body of the letter. They will just be placed in this special section on the page, too, in order to draw the child's attention to them. The questions will remain in order, as well. Your children should not be confused by your questions, even if you ask several questions on one topic, because they will be reading the letter with the questions all together. They will just have this other section as a reminder of what they should respond to.
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Teresa Dawn

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Thanks Amy!!!! :D
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Sarah, Official Rep

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Lindsay, I received the response back from the Ethiopia country office today regarding Robe's family gift! You should be able to see his thank you letter on your account, including two photos I was able to get from them as well :). If you cannot see it, please let me know and I will email it to you directly! Robe is such a cute little man! I hope you enjoy these extra photos of him and his family!

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