No letters from my Child in 9 months

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My Girlfriend and I sponsor a child, Yeasera, but we have not received any letters from her in over 9 months. The letter on our account that is dated for December 7th had its date changed after we asked about not receiving any correspondence about a month ago. We write her once a month and don't expect to hear from her too frequently just because of the distance and stress but not hearing from her in 9 months and then having a letter's date changed after a complaint is very disheartening and has made us consider canceling our funding on this basis. Can anyone help?

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Nathan McConnell

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  • frustrated

Posted 2 years ago

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Stephen

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I am so sorry you have not received any letters from your sponsor child someone from compassion will be able to help you more tomorrow and they will write the field office or fill out a letter inquiry on your behalf so you can get a letter or two or they could be backlogged in the mail or on the website I am so sorry again for the pain this has caused you two God bless you so much I am praying that you will get some answers soon and I am praying for you
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Shannon Massey, Employee

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Hi Nathan! I am so sorry to hear that you are feeling this way! We would be happy to see what is going on and get this resolved for you! Can you please provide me with your sponsor number, Yeasera's child number, or the email on your account? I am not able to locate your account using your name or your email that is listed. If you would prefer, you may also email us this information at socailmedia@us.ci.org. Thank you! 
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Nathan McConnell

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Hey Shannon,

The sponsor number is 06417747. Yeasera's number is ET037600032. The account is under my girlfriends name, Anna Turbyfill. But, we both contribute and write there just doesn't seem to be a way to have multiple people on an account.

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Susan, Sponsor and Donor Relations, Social Media

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Nathan, it looks like the last letter from Yeasera was sent in September 2016. That is an incredibly long time to wait for a letter! I am so sorry you have had to wait so long but I am so glad you let us know! I have sent an inquiry to check on your child and make sure everything is alright. We have requested that Yeasera write another letter to you as soon as possible. 

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