No letters...

  • 2
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old post

Hello, I am concerned because we have been sponsoring Edgar Alfredo Cisco Chulo
(ES7821427) since March of 2016 and although we try to write once every week or two (over 20 letters to him so far), we have only received one letter from him. It was the letter that he sent upon learning that he'd received a sponsor and although it was nice, it was rather generic and didn't tell us much about him.
We write often, asking questions so that we can learn more about his life, his prayer requests, etc and have something to talk about with him... we also tell him how we are and what's going on in our lives and we send pictures with each letter.
His birthday is coming up and we sent his birthday gift more than a month ago, and we just sent a Christmas gift for him and for his family as well.

I'd like to say that we enjoy sponsoring Edgar, but at this time, I guess we more enjoy the idea of sponsoring him and are hopeful that it's making a difference in his life. Without any correspondence from him, it's hard to know if we are helping him... and while I'm sure the money we send is being put to good use, we don't know if our words of encouragement, love and support are even getting through to him.

I know that the new system of letter transmission should be in effect by now, so I'm confused as to why we haven't heard from him in so long. Any advice or help would be much appreciated.

PS. His sponsorship is under my husband's name, Randall Lee, if that helps?
Photo of Stephanie Lee

Stephanie Lee

  • 8 Posts
  • 3 Reply Likes
  • Sad

Posted 2 years ago

  • 2
Photo of Beth

Beth

  • 276 Posts
  • 133 Reply Likes
You sound like awesome sponsors! You are doing so many things to bless your child and let him know he is loved. It took a while for me to get the first letters; sometimes the first one has been on file waiting for the day the child would be sponsored. Also it seems like the first letters were kind of a fill-in-the-blank get to know you letter. I hope that your child is one who loves to write, and that you will soon be blessed with regular letters from him! Some children are really good about answering sponsor's questions, and that makes for really interesting letters when you get that kind of communication going. Regarding the gifts, that can take 6 months by the time the staff at the center works to purchase something the child/family needs and then get a response back to you. If you give a gift over a certain amount, you will get a photo so you can see all that your money purchased for the child/family. I'm sure your child is thrilled to get those wonderful letters and pictures from you, and I hope you start getting regular letters soon. I agree, the two-way conversation is necessary to build a relationship.
Photo of Stephanie Lee

Stephanie Lee

  • 8 Posts
  • 3 Reply Likes
Thank you for the support and encouragement! ❤
Photo of Roger Staten

Roger Staten

  • 9 Posts
  • 3 Reply Likes
I have sent money to my child Bontu ET3120557 which is fine and I learnt what she had for Christmas but I don't seem to get informed on family gifts. A family photo would be nice.
I am due to send a gift for Christmas so I hope next year to see a better response.
I agree with Stephanie that although we are sponsoring a single child it is good to learn as much as possible about their family.
Photo of Beth

Beth

  • 276 Posts
  • 133 Reply Likes

Hmm. I always get photos after the family gifts, as well as a list of items in the letter. I do know there is a minimum $ amount for photos to be sent - don't know if that applies to your situation of not getting a photo. Either way you should get a written thank you in the letter.

Not sure if by family photo, you mean of the gift or of the family. I have only seen the parents of 1 of my kids, as they were in the photo with the family gift. I do find that I can get some information about my children's families by asking questions in my letters. In fact, sometimes I have received very detailed and informative answers. It kind of depends on getting past that basic questions and building a deeper relationship. I have been writing for over 3 years.

If you don't get a photo even though you gave the minimum amount (I think it's $60), and it has been over 6 months, I would ask Compassion to check into it for you.

Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4921 Posts
  • 1087 Reply Likes
Roger, I would definitely encourage you to check with Compassion UK about those family gifts. I think that's the office you sponsor through? Because you aren't in our USA system, I cannot check for you :(.  If your gifts are over $60USD, you are entitled to receive photos of the gifts that were purchased because of your generosity!
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Stephanie, I am so sorry for the concern, disappointment, and most importantly the incredible wait on letters from Edgar. Thank you so much for sending so many loving letters to Edgar so far! Please know that your letters are important. They have the power to communicate to Edgar, “You are known and loved.” We certainly want you to be able to connect with your child through the letters so that this mutually transformative relationship can take place. 

Regrettably, as Beth explained, it often does take some time to get to know and connect with a child via the letters. That said, it is not normal to go six months in between letters and you are now at about five months. There are three letters including a thank you letter and photo for the gift that you had sent currently in process at the country office in El Salvador. I trust that you will receive these letters real soon. 

As you mentioned, in April 2016, we began using a new system designed to help us deliver letters faster than ever before. While the new system enabled us to deliver thousands of letters in two weeks or less, we also encountered some issues with the new system that we had not anticipated beforehand. Regrettably, as a result of these issues some of the letters are taking three months or more to be delivered. Often the letters are getting written by the children, but there has been a bit of a backlog at our country offices due to our new letter processing systems not working correctly. We are committed to continue delivering letters even as we fix the issues in the new system. All of these issues are anticipated to be resolved in the coming months.Thank you so much for all of your patience with us as we upgrade our systems! Please excuse our dust as the Compassion letter delivery system is under construction!  
(Edited)
Photo of Stephanie Lee

Stephanie Lee

  • 8 Posts
  • 3 Reply Likes
Thank you so much for the encouraging response. Knowing that he is receiving them and that he has replied, even though we haven't received it yet, fills our hearts with hope. We expected long waits for letters, but began to get concerned when it had been so long with no word at all. We even began to worry that he was no longer a part of the Compassion program and that we just hadn't been informed yet.
We care so much about little Edgar, even though we know so little about him. It took us a long time and a lot of prayer to decide on the child that we felt God was compelling us to choose. We have shared those feelings with Edgar. It is not a coincidence or an accident that we are connected to each other through this organization. We anxiously look forward to hearing from Edgar and continuing to let him know how loved and special he is to us, and to God.
Photo of Stephanie Lee

Stephanie Lee

  • 8 Posts
  • 3 Reply Likes
Susan, are you capable of checking to see how many of our letters have reached Edgar? I'm glad to know that he received his birthday gift.. I'm hoping that means that he's received many of our other letters as well.
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Stephanie, regrettably, it is tough to tell which letters have been delivered because our country offices are currently printing the letters and translating them manually. I can see that your most recent letter from today was printed today though. :) 
Photo of Stephanie Lee

Stephanie Lee

  • 8 Posts
  • 3 Reply Likes
Oh, that's good to know! Thank you so much for checking on that for me.

This conversation is no longer open for comments or replies.