no letters since December

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We are sponsoring our second child. The first one left the program. We fear the same thing is happening here because the letters stopped coming for a matter of months and then we were told (way later) that the family left the area. We have not received a letter from Lina since DECEMBER! I fear that we are paying in and don't even have a child anymore. If it happens again we won't sponsor another child. I called and the person from Compassion told me that we received a letter in June...but we didn't and it doesn't show in my correspondence information for my account.
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Kelly

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Posted 4 years ago

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Tanya Springer

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Kelly I am so sorry your going through this and sadly I don't have any positive encouragement because so many others including myself and best friend have heavy concerns. With very little to no help from compassion. I am unsure of what's going on but I am noticin a lot of red flags in my self and posts I've seen. I really hope and pray that integrity honesty and wholeness is in this program. But if not trusting God will have his way.
Best of luck
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Adam

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Hi Tanya! I'm so sorry to hear that you are discouraged. :( I know that Compassion works very hard to serve us as sponsors, and they are always willing to address any concerns that you have. I just wanted to share that I have lifted you up in prayer this morning, and I want to encourage you that, although sometimes the devil comes along and tries to discourage us, Jesus is greater than anything we face in this world, and we can overcome anything through His strength. Thank you for choosing to be a blessing to children and for joining Compassion as they work to release children from poverty in Jesus' name.
(Edited)
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heather o

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Kelly, there has been a major slow down in letters since the new letter process was implemented. There are more bugs with the system than anticipated, especially in the field offices.

I had one child leave the program because of a move and I found out about 6-8 weeks later. This is the time frame it usually takes to hear back from an inquiry, so that makes sense. Sometimes it does take a little longer than that depending on the situation and location of the child's project.

I have a few children that I have not heard from in over six months. I ask the staff on this forum to look into if I had letters coming from them; I figured the letters were in the backlog and sure enough they are! One just came through this morning. The staff who monitor this forum will look further into your situation after the weekend. God bless!
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Adam

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Hi Kelly! I just want to encourage you that I also had a child that I hadn’t heard from in over six months, and I just received a letter from her two days ago with a photo of her just beaming! :) It really made my day. I know that it’s really hard to wait on letters because we care so much about our sponsored kids, and I understand how concerned you are about your sponsored child. Like Heather mentioned, many sponsors have seen a slow down in letters recently as Compassion is working on some major upgrades to their letter systems, and I trust that is the case with your letters as well. I believe there have been some complications with the translation software at the country offices which is causing sort of a bottleneck, so to speak. I know that Compassion is working very hard to get these letters sent out as quickly as possible, and I pray that you will receive a letter very soon from your kiddo. Thank you for being so patient, and for being such a blessing to your sponsored child. You truly are making an eternal difference. God bless you, and I hope you have a great weekend!

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Sarah, Official Rep

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Hi Kelly! I am so sorry for the frustration and concern that the lack of letters from your child has caused you :(. Regrettably, I wasn't able to find your account with your name or email address. Do you know your sponsor number or your child's ID so I can look at what is going on with your relationship with your child? Please know that if your child is no longer receiving benefits from Compassion's program, we would contact you to let you know that immediately. We are currently transitioning over to a new letter system and there is a large backlog of letters at the country offices as they wait to be processed. It's very possible that your child has written to you and we haven't processed her letters yet. If the representative said we had a letter processed in June, I may be able to find it and resend it to you. I'll have to take a look at your account to know for sure though.
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Kelly

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It's under Rone Shelton 2733741
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Susan

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Kelly, I am so very sorry that you have had to wait so long for another letter from Lina and that this has caused you to worry that maybe she has left the program. According to our records, Lina is still in our program. You may be aware that we updated our letter processing systems in April and we are having some more problems with the new system than we anticipated. One of these issues is affecting our translation of letters and this has caused a significant slowdown at the country offices. It does look like there may be a letter or two sitting at the country office in Ghana from Lina as we speak. That said, it has been over eight months since her last letter. I show the last letter was in December as you mentioned. I am sending an inquiry to ask that she sends another letter to you as soon as possible. We will look to have that letter for you in the coming weeks. 
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Susan

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Kelly, it looks like Lina has written to you every month for the last few months! That's impressive! Please do let us know if you have any further questions or concerns.

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