No new pictures?

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We have been sponsoring little Edgar from El Salvador (ES003100089) for over a year now and have never received any new pictures of him. We did not receive a picture when we sent him $100 for his birthday (his birthday was in October, but we went the money in August, I believe)... and recently, he moved and is with a new center... and they sent the same picture we already had of him. For our one year anniversary of sponsorship with him, they again, sent us the same exact picture of Edgar. In short, we have never seen another picture of him, besides the original one that was sent when we signed up to sponsor him over a year ago. When can we expect to receive an updated photo of our child?
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Stephanie Lee

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Posted 2 years ago

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KristenH, Champion

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Stephanie, I'm another sponsor like you, but wanted to let you know pictures are updated every 18-24 months.
However, you should have gotten a photo for the $100 gift, so I'm glad you mentioned that! Someone from Compassion can look into that for you after the weekend.
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Shannon Massey, Employee

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Good morning Stephanie, 
As Kristen mentioned, we do receive a full update, including an updated picture of your child every two years. I see that the last update was done on December 1st, 2015 which means you will receive an updated picture of him this upcoming December. However, anytime you send a $60 gift or more, you will also receive a picture of what was purchased, and although it is not mandatory for the child to be in the photo, they often do choose to be. I see that you sent this $100 gift on August 6th of 2016 and that your child did write a thank you note telling you what was purchased. This letter was uploaded into in our system on 2/17/17. However, because they did not include a picture, I have sent in an inquiry to make sure that we get a picture for you as well. Please note that this process can take up to 8-10 weeks. We appreciate your patience and thank you very much for bringing this situation to our attention! 
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Stephanie Lee

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Thank you so much! We so look forward to seeing his adorable little face and how much he's grown since his last picture! ❤

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