No photo or letter from my child

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I know it takes time to receive a letter but after a few months I logged on to see that a letter was forthcoming from him but it was in translation. The next day, it was "cancelled" with no other information.
I would like to know what happened because I did send him a bday gift via the site so I think that cancelled letter was the letter that would have contained pictures. I continue to write him but with zero response...I just want to make sure that he is ok.
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Posted 1 year ago

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Photo of Shannon Massey

Shannon Massey, Employee

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Good morning, 
I am happy to look into this situation for you. May I confirm, are you referencing the letter from Rashidi (TZ083200140) dated 7/31/18 in our system? If so, I do see that this letter is missing the photo for your gift and we working on getting that photo added to the letter before you receive it. Often times you will see the letter on your side stay in cancelled status and we will upload the letter with the photo as a new letter when the photo is ready. I am so sorry for the delay on this. I hope this letter comes through soon for you! 

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