No Picture of Gift

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I sent a gift to my child in October last year. I still have not received a photo/thank you card.
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Nicholas

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Posted 7 months ago

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Christina, Employee

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Nicholas, I'm so sorry to hear that you have not received a letter from Sivaraja thanking you for your generous gift. Please rest assured that I have sent an inquiry to our country office in Sri Lanka. Our field staff will ensure that Sivaraja has received your gift, utilized it wisely, and written her thank you letter. We will be in contact with you as soon as we receive a response within 45 days. Since your gift was over $60, we will also make sure that a picture is sent along with Sivaraja's thank you letter :). Thank you so much for your patience! We appreciate your generous heart to bless your sweet girl above and beyond the sponsorship, and I'm sure that she was overjoyed to receive your gift! 
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Mitchel and Kathleen

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My husband and I have still not heard from Sterson in Haiti (HA075000415) regarding the August and September gifts.  We received a thank you in his October letter, received by us in January, for the June-July birthday gift we sent.  His January letter,received by us in March, mentions no gift.  Did he even receive the money we sent in August before the hurricane or the money we sent in September after receiving news his household suffered loss?  It's been 8 months.  Do you know that the only photo we've ever received in acknowledgement of family gifts to Sterson was one photo of his mother with three goats.  Sterson wasn't in the picture.  We sent two family gifts in excess of $60 in 2016 and three in excess of $60 in 2017.  Five gifts.  One photo of his mother.  

Also, we have never received a reply to our questions regarding his house or the household income after being told by Compassion that his home had been damaged in the hurricane last September and that he and his mother had lost their source of income.  We can only assume he still has shelter since his October letter showed a drawing of a house.  We presume he drew it. 

Our concern for Sterson has not been respected with information about how he's doing or if our gifts were of any help to him.  We would appreciate your help.

Kathleen Young
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Madison

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Hello Mitchel and Kathleen! First off, I want to apologize for the frustrations you have been having with the lack of receiving information about what Sterson has received from your generous gifts you have been sending him throughout the years through letters. I did take a look into your account and I did only find four family gifts that exceed $60. The dates of these gifts are $75 on August 8, 2016, $150 on April 10, 2017, $100 on August 20, 2017 and $100 on September 18, 2017. Should there have been another one? Please let us know and we will look into this.

I did take a look as well and I only see that you received information from one of these gifts, and it did only have a photo of Sterson’s mother in it. I submitted an inquiry to the field office staff of Haiti to ask what Sterson has purchased with the remaining gifts. Once we hear back from the field office staff, we will let you know as quickly as we can. I do see that we sent an inquiry asking about the questions you had regarding the hurricane back in March. We are still waiting on a response from this inquiry, and we will be letting you know as soon as we hear back from the staff of Haiti on what they do have for us. I am so sorry about this long wait.



It is our policy that you receive a letter within at least six months indicating what was purchased with the gift and if the gift was over$60, you would receive a photo in the letter as well. I am so sorry that this has not been the case for the gifts you have sent, and we are working on getting those for you! Let us know if you have any further questions and we will be happy to assist you.
(Edited)
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Mitchel and Kathleen

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8/8/16 $75
9/28/16 $100
4/10/17 $150
8/21/17 $100
9/19/17 $100

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