No Translation

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  • Updated 1 year ago
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I received a letter from Renata in Mexico that was not translated. I was also wondering if I am supposed to recieve a picture from her? I sent a gift of $60 in October, I believe. Thank you!
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Rebekah Bell

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Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Hi Rebekah! The stationary of this letter says that it is a thank you letter for a smaller gift (not $60) and a reply letter. Since you sent the $60 gift October 12, you can expect the thank  you by April 12. That said,the translation is on the last page so I am emailing you the full letter.
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Rebekah Bell

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Thank you for your help!
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Walter

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This reply was created from a merged topic originally titled My childs letter came without translation..

I emailed someone at Compassion about the issue but haven't received a response as of yet.
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Sarah, Sponsor and Donor Relations, Social Media

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Walter, I am so sorry that you haven't received a response yet. I know our staff are a few days behind on emails, which is why you haven't heard back yet. I can help you with this translation issue though! I do see a letter from Mariana that wasn't translated, so I am sending an inquiry to get the translation for you. I sincerely apologize that this letter came through without the translation in the first place. We will get that corrected for you, and the translation will be attached to the letter again when it is complete. It can take up to eight weeks for us to receive the response from the country office with the completed translation when we send these inquiries, but my prayer is that you see it sooner than that! Let me know if you have any further questions!
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Walter

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Thank you very much!

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