No translation was sent

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  • Updated 1 year ago
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I got the letter but I can’t understand it I checked on the app as well. There is no translation of the letter. How do I go about getting that?
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Posted 1 year ago

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Shannon Massey, Employee

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Hi Victoria, 

I am so sorry to see that your letter was not fully translated! I have sent this letter back to our translation queue to be fixed and we will get this back to you soon with a complete letter. Please know that it can take up to 45 days to receive a new translation. Thank you so much for your patience while we get this fixed for you! 

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