No translation was sent

  • 2
  • Problem
  • Updated 4 weeks ago
  • Solved
I got the letter but I can’t understand it I checked on the app as well. There is no translation of the letter. How do I go about getting that?
Photo of victoria


  • 1 Post
  • 0 Reply Likes
  • sad

Posted 4 weeks ago

  • 2
Photo of Shannon Massey

Shannon Massey, Employee

  • 1745 Posts
  • 301 Reply Likes
Hi Victoria, 

I am so sorry to see that your letter was not fully translated! I have sent this letter back to our translation queue to be fixed and we will get this back to you soon with a complete letter. Please know that it can take up to 45 days to receive a new translation. Thank you so much for your patience while we get this fixed for you!