No welcome packet | Compassion International Customer Community

Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Sponsor # 08116975
Hello! I started sponsoring Kossi last March, and I still haven’t received it yet, and I wonder if the welcome packet has the same information about Kossi as in the Compassion app?
Thank you.

MichaelT

5 Posts
0 Reply Likes

Posted 2 years ago

2 years ago

Shannon Massey, Employee

1956 Posts
331 Reply Likes

Good morning Michael,

I am so sorry that you never received your welcome packet for Kossi! It looks like we may have had an issue with the way your address was in our system and it could not be delivered. However, I see notes in your account that we have fixed that now.

You are correct that the majority of the information is on the app. However, this also comes with some pictures for you. If you would like, we are happy to send that welcome packet again for you, just let us know!

2 years ago

MichaelT

5 Posts
0 Reply Likes

Hello again, I just received the welcome packet yesterday so thank you!! I didn’t really expect to receive the packet yesterday and I’m really glad that I have it now so thank you so much for your quick reply to my post and for sending the packet.

This conversation is no longer open for comments or replies.