No welcome packet | Compassion International Customer Community

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Sponsor # 08116975
Hello! I started sponsoring Kossi last March, and I still haven’t received it yet, and I wonder if the welcome packet has the same information about Kossi as in the Compassion app?
Thank you.

MichaelT

3 Posts
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Posted 9 months ago

9 months ago

Shannon Massey, Employee

1800 Posts
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Good morning Michael,

I am so sorry that you never received your welcome packet for Kossi! It looks like we may have had an issue with the way your address was in our system and it could not be delivered. However, I see notes in your account that we have fixed that now.

You are correct that the majority of the information is on the app. However, this also comes with some pictures for you. If you would like, we are happy to send that welcome packet again for you, just let us know!

9 months ago

MichaelT

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Hello again, I just received the welcome packet yesterday so thank you!! I didn’t really expect to receive the packet yesterday and I’m really glad that I have it now so thank you so much for your quick reply to my post and for sending the packet.

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