No letters from sponsored children

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I have not heard from my two sponsored children in six months.  I have received no word for the $100.00 I sent Julissa six months ago.

It is my understanding they have to write at least two letters a year but if a sponsor writes frequently, they write up to six times a year.  While I understand I write to them for their benefit and I won't change my writing habits.  I do miss not receiving letters from them.
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Laura Evans

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Posted 6 years ago

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Susan

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Laura, You're completely right about the frequency of letters that you should be receiving. We so appreciate that you write so often! I know it can be tough when it feels like you are pouring everything into this child and not getting anything back.

When I pulled up your account it looks like we sent you a letter from Julissa on May 8 and a letter from Melanie on January 23. Does this match your records? Also, please let me know if Julissa mentions the gift that you sent in her most recent letter. 
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Oscar Raul Rivera Garrido

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Hello how can i get in contact whith you susan im from honduras
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Susan

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Oscar, you are welcome to contact us at socialmedia@us.ci.org
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Laura Evans

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I have yet to receive a letter from Julissa since her last letter dated in October. Maybe I will receive the current letter shortly.

I have only received the initial letter from Melanie and nothing else. I guess I haven't heard from her in about five to five and a half months.
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Susan

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Laura, 

Hmm....Well hopefully you will receive this letter form Julissa soon. Please let me know when you get it. Also, please let us know if you haven't received anything from Melanie by July 23. I'm so sorry to keep you waiting for these letters but praying that they will both arrive very soon. 
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Laura Evans

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I can't do math :) The time frame for Melanie I guess has been four months. I hope we get the letter from Julissa and it wasn't lost.
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Laura Evans

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No letter today from Julissa.  Could you double check that one really went out on that date?  It seems odd I wouldn't have gotten it yet.

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Susan

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Yes, no problem! I'm so sorry you haven't gotten it yet! My system says that a letter from Julissa was sent from our USA office to you on May 8. I'm wondering if maybe we need to verify your mailing address. We've sent other letters after the one from Julissa though. Did you get the letters from David, Jeanette, Francois, Gabriel, and Juan? 
(Edited)
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Laura Evans

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I have not received those letters. I have received letters telling me about "sensitive information about your account is enclosed". I recently got a packet about Sowmiya and Srinithy.


I would be severely disappointed if I do not get these letters.


My last letters I received were from Kellyn and then Fred.
(Edited)
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Laura Evans

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My mom, who also resides at my address, just received a letter from her child.  So I am not worried you have the wrong address.
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Laura Evans

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When I posed this question two weeks, there was nothing on file of a letter from Julissa and now there is?  I guess I am confused.
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Susan

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Laura, When you posted two weeks ago, we had already sent you a letter from Julissa. Again, I'm very sorry that you have not received these letters. It sounds like we have the correct address for you because you've received other mailings from us. I'm sending you an email with our record of letters sent out to you within the last two months.

Regrettably, there is nothing we can do once this mail leaves our office. We do not have another copy of child letters to send to you. I am so sorry! I'm just speculating at what might have happened here. Sometimes, the postal service may place mail in the wrong mailbox. If that is the case, this mail is sent back to Compassion and we will save them and send them to you once we have verified your address. Also, is it possible that your mother picked up some of your letters thinking they were from her sponsored children? It looks like you are receiving roughly every other letter that we send to you. I sincerely hope that they were not lost in the mail and that you can retrieve those letters. 
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Laura Evans

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I received your email. Thanks.  I replied to it.
I asked the neighborhood, no one has gotten our mail.  Also, my mom does not get the mail at our house so that would not be an issue too.
Laura
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Laura Evans

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Please let me know if you received my email back.

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Susan

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Laura, I have received your email and I am checking with our mailroom to make sure that everything is working correctly/efficiently on our end. Once I hear back from the mailroom, I'll let you know what I find out and will send an inquiry about Julissa's letters and the gift you sent at that time. 
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Laura Evans

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Thank you.
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Susan

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Laura, The mailroom supervisor has informed me that all of our systems are up and running. However, the date that the letters are scanned into our system is not always the exact date that they were mailed. They have been a bit behind in processing so it could be a few days later than the date that each letter was scanned in that they were sent. The letter from Julissa was definitely sent out though. I'm sending an inquiry to our field office in Honduras to ask them to have Julissa write another thank you  letter for the gift that you sent. I will let you know as soon as I hear back. 
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Laura Evans

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Could you also ask them to resend the pictures they took?Thanks, Laura
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Susan

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I literally sent the email to Honduras right before I posted the last time. I mentioned the lack of correspondence and the need for acknowledgement for the gift you sent. Usually they send a photo if needed but I'll try to get ahold of them again. I'm sorry for not mentioning that. 
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Laura Evans

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Thanks.  I did receive two pictures last time, so if possible I would love to get the pictures again.  I appreciate everything you have done.  Thanks!

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