None of the emails I have sent to my sponsored child since 2016 showing up in sent letters file, including today’s. Is she getting them?

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None of the emails I have sent to my sponsored child since 2016 are showing up in the sent letters file, including the one I sent today. I am worried about whether she is getting them?
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Jen Coleman Caddell

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Posted 4 months ago

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Sarah Heacock Schreffler

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Where are you emailing letters that you expect them to show up on the system?  I have sent letters through the online system and I have sent letters on paper, but I am not aware of an email address to send letters to.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Jen! I am so sorry for the confusion! We have your account listed as the financial sponsor account for your child in Ghana, but Sydney has an account as well, which is listed as the correspondent account. Because of this, all of the letters to and from your child do not show under your account but under her account. You will need to create an online account with her sponsor number, 01674313, to see the letters since she is listed as the correspondent.

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