This conversation has been merged. Please reference the main conversation: All the letters from my child are grayed out
I have a notification that I have new letters on my app, and when I go into the messages there are three letters flagged as new with “x” on them and I can’t open. I had never received any type of notice, so I was surprised to see letters that were older in my box. I’ve tried deleting the app and reloading it multiple times, and logging out and refreshing my login. I’m really frustrated because I can’t reference any of the content in her letters.