Not able to view letters

  • 1
  • Problem
  • Updated 2 weeks ago
  • Solved
On the app and also online I can't veiw my letters. I think its a system problem. I cant see letters I wrote even old ones when I go to see what I already wrote. It just shows an error. Wondering if you can work on this or if there is another way to see them.
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Ashley Brian

  • 65 Posts
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Posted 2 weeks ago

  • 1
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Sarah Heacock Schreffler

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I just checked online (Chrome Version 70.0) and I can bring up letters I wrote for multiple children just fine.  Where are you trying, when were these letters written? What is the response you are getitng?
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Ashley Brian

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Its evwry letter no matter when sent. I use my phone google internet and the app. It just says try again later but its been that way a few weeks.
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Sierra, Employee

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Hi Ashley! I'm so sorry you're having problems viewing your letters. :( I just tried, and was able to view all my letters to and from my kiddos on the app, and also through my online account. When you try to view your letters, what's the exact error message you're receiving? It may be helpful if you submit an online error form here: https://forms.compassion.com/siteproblems/ This form goes directly to our IT team, who may be able to look further into the problem.