Not Getting Letters in the Mail (but they are showing online)

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  • Updated 11 months ago
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Hello, I’m getting hard copies of all my sponsored kids letters except one (it has been over 6 months since I have from one of my sponsored kids). And I can see online that there are many letters he has sent over the last several months. His name is Kaza (BF-479-0044.)

Can you find out what the problem is?

Thank you,
Robin Gomez
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Robin

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Posted 1 year ago

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Shannon Massey, Employee

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Hi Robin, 

I am so sorry to see you are having an issue with your letters from Kaza! I am having out technical support team look into this for you to see if they can figure out why this is happening. We will be back in touch as soon as I hear back from them! :) Thank you so much for your patience! 
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Robin

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Thank you!
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Sarah, Official Rep

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Robin, are you still experiencing this issue with Kaza's letters not coming through?

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