Not getting sponsorships to process

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  • Updated 1 year ago
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  • (Edited)
Archived and Closed

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I originally tried to sponsor Faith Cheptoyek id#UG059200238 online on March 5, 2017.  As of today (3 months later) my account still states no sponsorship exists.  So I did a search by child name and ID # and Faith no longer exists on the profiles.  I have resolved that she must not be meant for me to sponsor and signed up tonight June 3, 2017, to sponsor a new child Alexsandra Diva Sumendap ID#IZO086800925 only to find at checkout that you are still "experiencing a delay in processing your sponsorships".  So I may now have two sponsorships in limbo of processing or none.  Can you please tell me where I stand on either of these sponsorships?  I am not sure that I can afford two sponsorships at the same time with my current financial position.  
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Janet Atkins Stewart

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  • confused

Posted 1 year ago

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KristenH, Champion

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Janet someone will be able to help you after the weekend. If in fact both went through, they can remove one of the sponsorships foe you.
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Christina, Employee

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Hi Janet! I'm so sorry for the confusion caused by your initial sponsorship of Faith from Uganda not going through :(. I'm sorry to tell you that, due to a system glitch, your sponsorship of Faith was unsuccessful. However, I am happy to tell you that your sponsorship of Alexsandra from Indonesia is successful, and this sweet girl is your child! When you log into your online My Account, you should now be able to see your new girl :). Please let us know if you have any additional questions. Have a blessed day! 

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