Not getting sponsorships to process

I originally tried to sponsor Faith Cheptoyek id#UG059200238 online on March 5, 2017.  As of today (3 months later) my account still states no sponsorship exists.  So I did a search by child name and ID # and Faith no longer exists on the profiles.  I have resolved that she must not be meant for me to sponsor and signed up tonight June 3, 2017, to sponsor a new child Alexsandra Diva Sumendap ID#IZO086800925 only to find at checkout that you are still "experiencing a delay in processing your sponsorships".  So I may now have two sponsorships in limbo of processing or none.  Can you please tell me where I stand on either of these sponsorships?  I am not sure that I can afford two sponsorships at the same time with my current financial position.