Not happy about choosing this sponsorship conpany.

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We have recieved one very minimal form letter from our sponsored child. No reply to the online letters we wrote. No reply to the two packages we sent. No reply from the family letter we wrote. We were warned not to do this becauae many companies are a rip off and now with out any true feeling of connection with a child we are being asked to send a birthday gift. We have been sending things for more than long enough to get replies from Mexico considering the huge delay we were told about in mail. I have very disappointed children because we have no connected other than one very small form letter.
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nicole

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Posted 2 years ago

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heather o

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Nicole, I am sorry for your disappointment and thank you for making such a difference in your sponsored child's life! I am a sponsor like you and know how hard it is to wait on letters from your sponsored child (my children are involved too). The letter process can be slow at first, but I can assure you it gets better over time. Compassion just put in place a new system that should decrease the turn around time of letters significantly. Before the new system it would take several months for letters to reach your child and several months for their responses to reach you. Each letter has to be translated which slows things down, especially when you take into consideration how many letters are sent to and from sponsored children. How long have you been sponsoring? It sounds as though you have received your introductory letter so that is a good start. My family sponsors four children and we correspond with many others. I can assure you Compassion is no "rip-off", it is a wonderful organization that helps these beautiful children we sponsor. I will however say that it does a lot to help you develop patience when waiting on letters. I would encourage you to give it a while longer and the wonderful ladies who monitor this forum can give you more specific information regarding your situation. There has been a slow start with many of my kiddos, but when it picks up it is definitely worth the wait! God bless!
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Adam

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Hey Nicole! I'm so sorry that you have not been receiving letters from your child and that you are having doubts about Compassion.  My wife and I have been sponsoring for about a year and a half now and we absolutley love this ministry! I hope that you will hang in there and give it a little more time to see a relationship develop with your child. I know that, like Heather said, Compassion has been going through some major changes this year with their new letter system which will speed up the letters significantly, and I have seeen a slow down in letters from my own sponsored kids as well recently but I trust that once all the kinks are worked out of the new system the letters will speed up and we'll be able to write back and forth with our kids quicker than ever. It's so great that you are getting your own kids involved in sposoring! I'm sorry that they are disappointed right now and I know it's hard to wait for letters, but trust me, becoming a sponsor with Compassion was one of the best decisions that I've ever made and it will all be worth the wait!
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Susan, Sponsor and Donor Relations, Social Media

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Nicole, I am so sorry to hear that you have been saddened and disappointed with your experience thus far with Compassion. As others have mentioned, and as with any relationship, it does take some time to build a relationship with your child. We are currently updating our systems, but before April 11, letters were delivered within two to three months. We understand this is a considerable delay and are currently working to shorten this time. However, this contributed to the amount of time that it took to receive letters and begin a relationship with your child. In the past, it has taken about four months to receive the first letter and between four and six months to receive a thank you letter for monetary gifts. This means that if you started and sent your gift in the last six months, it will take some more time to build that relationship and the gift acknowledgement that you are entitled to is still on the way.

I encourage anyone giving to charity to research the organization and prayerfully consider whether this is the right organization for them. Compassion has been awarded four stars for financial integrity and accountability for fifteen straight years by the watchdog organization Charity Navigator. Our effectiveness as a sponsorship organization has also been researched and proven effective by a third-party researcher.

I would love to look into your situation and see if there is anything further we can do to help earn back your trust. Regrettably, I could not locate your account from your name and email address. Please post your child's ID number here and I would be happy to assist you further.
(Edited)
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Beth

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Hi Nicole, I understand your frustration, as I had the same experience with my 4th sponsored child (also from Mexico). But I have been sponsoring 3 children through Compassion for almost 3 years, and have a wonderful relationship with them. They write about every 2 months, and actually have been very good about telling me how they used any gift money. The 4th child I sponsored later did not continue writing after the first 2 letters. The opportunity to give a birthday gift is made to all sponsors, but I chose not to do so for the child that did not write.

I want to encourage you not to judge the Compassion organization as a whole. Could just be the particular child you sponsored, or the center that they attend. I understand your disappointment, but maybe you would have better luck with a different child. I am very attached to my 3 boys, and they are to me also! Wishing you better luck next time. For me, it has been a very rewarding experience with 3 out of 4 kids.

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Fred Lacey

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why after a certain time do we keep losing our children. We have no idea where they go and have no way of tracking if our assistance helped or maybe visit them. Doesnt sound right to us and we have been donators for a very long time.
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Shannon Massey, Employee

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Hi Fred, 
I am so sorry to hear that the children you sponsor seem to keep leaving the program unannounced. I would be happy to look into this further for you and see what is going on. However, I was unable to locate your account using your email or full name. Can you please provide me your sponsor number or one of your recent child numbers? Thank you so much! 

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