I had not received anything from Keit in a while but was still getting a letter here and there from Rosa. We then received the updated information and picture of Rosa but still nothing on Keit. So I logged on to my account and found letters on there that I had never received in the mail from both of my sponsored children and an updated picture of Keit that we also never received. I checked my settings in my account and my preferences are set to receive printed copies of our sponsored children's letters in the mail. So I am unsure why we are not receiving all of our letters/pictures.