Not receiving physical copies of child's letters

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  • Updated 3 years ago
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Why aren't I getting the physical copies of my child's letters even though I have that option chosen on my account settings? My child draws me pictures and I like to keep them as keepsakes. Thanks!
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JMcN76 .

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Posted 3 years ago

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Sarah, Official Rep

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Hi JMcN76! There were several errors with the new letter system when we introduced it last April that kept us from being able to send the original letters to sponsors. Now that we have released the newest update this past month, we are starting to be able to send those letters now. Some sponsors have already received a few, and you should begin to see those happy cream envelopes from Compassion in the mail very soon :)!
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Bre Boswell

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Hi just wondering when I'll be receiving my hard copy letters from Nathalia? I've received the digital ones (one had a 3 month turn around! ) but was just wondering the status of at least the 1st hard copy. Thank you
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Bre, the physical original letters are taking many months to arrive due to the fact that we are not mailing as many packages anymore. They also have to be specially processed. From what I have seen, it is taking about six to eight months for these originals. 
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Erin Kate

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I recently started receiving some original copies of letters a few weeks ago. I received the digital versions online several months ago, so it seems like they're slowly starting to come through. Hopefully, you'll start to get yours soon.
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Bre Boswell

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Thank you. I hope so too! My first letter arrived in October so I hope maybe in the next month! I just love all her drawings and want to add it to my binder :) I appreciate the words of encouragement

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