Not seeing a payment made.

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  • Updated 2 years ago
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I do not see the gift for my child and the gift for his family that I made in Feb 2017. The following was my receipt from you. I want to make sure my child gets that money for his birthday in May.
Dear Gina Baillargeon,

Thank you so much for your gift.

Below is a record of your transaction:

Kyango Enoka $30.00 one time
Kyango Enoka $25.00 one time
Also, if you haven't written recently, you can click here to write online today. You can choose stationery, upload personal photos, and keep track of your sent letters.

Thank you again for all you're doing as a sponsor!

Sincerely,
Sponsor Donor Relations Team
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Gi Bailla

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Posted 2 years ago

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Haley, Sponsor and Donor Relations, Operations

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Hi Gi! Thanks for bringing this to our attention. I show your transaction was successful on 2/7/2017; however, the charge is not showing on your financial summary within your account. I have reported this to our technical team so that they can look into it further.

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