Not sure why I can’t open and view my letters from sponsored child... I only received one letter from her and that was last year..

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  • Updated 6 months ago
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Aimee

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Posted 6 months ago

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Grace

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Hi Aimee! The x on her letter means it is still being processed through translation.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Aimee! I am so sorry that you've been waiting so long for a letter from Lana! Grace is correct that the "x" usually means these letters are going through translation. Regrettably, both of these letters from Lana were cancelled when they were going through our quality assurance process because of issues they found with the letters. When this happens, the center staff do have the child write a new letter to replace the one that was cancelled. Because you have been waiting over 6 months to receive a letter from Lana, I am going to send an inquiry to our country office in Brazil to have them make sure that we get a letter from Lana as quickly as possible. It can take up to six to eight weeks for us to receive the reply from them with the new letter. As soon as we have heard from them and the letter is on your account, we will contact you!
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Aimee

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Thank you so much!!! I did noticed that at some point they ended up being canceled ..

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