Noticed my contribution is double than my regular monthly amount.

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I have noticed my sponsor payment is double of my regular contribution amount for the past a few months. I would like to get it adjusted. We are expecting out third baby, so I need to watch out for my finances.
Thanks
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Jessie Lin

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Posted 3 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Hi Jessie! Congratulations on the new addition to your family! I completely understand the need to get your finances under wraps. It looks like last May you were behind a bit. When you spoke with a representative over the phone, they setup a plan to help you get caught up. Regrettably, the end date on this financial plan was set to 2016 rather than 2015 so it has been going on longer than needed. I am so sorry for our error on this! I have stopped the extra payment plan but you are now paid through the end of October 2016. If you would like, we could wait to pull the support until November and you could take a little break as you are getting used to another child at home. We would also be happy to refund this extra amount and just continue with the regular $38 a month. Please let us know which you would prefer. Again, I sincerely apologize for our mistake and look forward to correcting it for you. 

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