On the app it shows that I am not sponsoring a chd

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  • Updated 1 year ago
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Child not showing up on app or website
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Jordan Thompson

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Posted 1 year ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Jordan! I am so sorry that your child isn't showing up on the app or website. I would be happy to look at the situation for you, but I can't find your account with your email. Could you please give me your sponsor number?
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Jordan Thompson

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Christina, Employee

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Hi Jordan! Thank you for your sponsor number. I was able to locate your account, and I see that Over is currently on hold for you. Regrettably, your sponsorship of Over did not go through the "happy path", so one of our wonderful processing team representatives will manually process your donation as soon as possible. Thank you so much for your understanding and patience! Once your donation has been processed, you will be able to see your sweet boy on your account. 

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