One of my correspondent kids addressed someone else in his letter!

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There was some type of mix up.  Jimmy Boy sent me a letter addressed to Diane Beck and family.  Diane, I know you sent a donation from me recently at my request, so at first I thought that was what the mix up was, but the letter was dated November 29th and Jimmy Boy was added to my account on January 21st.  Also, I sent him a letter on January 23rd and I can no longer find it.  I'm guessing all of this was a technical glitch.  I think I have the Beck family's letter!
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Briana

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Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Briana! I'm so sorry for the confusion about this letter. Jimmy Boy wrote this letter in November before his financial sponsors gave up the correspondence with him, but you were made his correspondent just before this letter was completed and processed. That's why it is on your account and not theirs. When financial sponsors give up the correspondence opportunity with their child, we can't send letters to them through the system anyway. Letters that are written by Jimmy Boy moving forward from now should be addressed to you. I also do see the letter that you wrote on January 23, which has been processed and is ready for a staff member to deliver to his project. We are having issues where the website is not showing letters on a sponsors account correctly, but that issue should be fixed soon :).
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Briana

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Okay. Thank you for explaining :).

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