One of my sponsored children is missing from my account

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  • Updated 8 months ago
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I logged into my account to write a letter today and only one of my sponsored children is listed. I haven’t received any messages about my other child withdrawing from the program but she is not showing up on my account. What should I do?
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Leah

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Posted 8 months ago

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Sierra, Employee

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Hi Leah! According to our records, as of the 28th of last month, Derartu has left Compassion’s program due to an unjustified and extended absence. This means she is no longer able to be sponsored. Please know that your sponsorship made a difference in the life of this child, and even though she is no longer in the program, the love you have shown will continue to have a great impact. We have a few options as far as how we can proceed: We can send you information on a new child to sponsor in Deratu's stead, or you can stick with sponsoring only Shehara. Please let us know how you would like to proceed, and if you have any questions. :)
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Leah

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Thanks for the quick response! I’ll go ahead and pick another child to sponsor.
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Sierra, Employee

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Sounds great! Please let us know if there's anything else we can do for you. :)

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