one page of letter not translated

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  • Updated 4 years ago
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Staff:

I received a letter from Angel Fredy today. The letter page was translated, but on another sheet was another half page from Fredy, which I do not see any translation for.

Also, I am signed up to receive letters both by email and a copy by post office mail. I do not recall receiving an email about Fredy's letter being ready to read. (A few weeks ago I received an email about a letter from a different child, then it came by mail a couple weeks later, so that time I did receive letters both by email and PO mail.)

Several weeks ago I was in my account and it showed a had a letter coming from Fredy and another child. I went back to my account tonight to view Fredy's letter online and find the letter from the other child, and I cannot find any copies of any letters from any of the children. Where can I find these?

Thank you.

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Beth

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Posted 4 years ago

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Angelee

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I"m having the same problem with my letters disappearing.  I've recieved two from Ashley Sunun and they've both disappeared.  I called the center, and they said wait a few day and it will show up, but no joy.  I just got my second letter yesterday, and the same thing happened.  Are we not supposed to be able to see the letters again?  It's a little hard to write them back if you can't see the letter.  When I went to print the letter out I got a blank page with a little square in it... I tried several different way, but came up with the same result...  So, I cannot even print out the letter.  On top of that the letter said 3 of 6 pages... Where did the other 3 pages go?  Or are the pages longer and count them as more pages when there are only 2, cause one is always blank.

Next, I have letters I sent out in April, via the e-mail, still sitting in translation.  It's been 2 months.  Are they ever going to get to the kids?

Also, I haven't heard from most of my kids recently.  I haven't gotten my first letters for my Girls in Mexico, and Babra hasn't written me since December.  I've gotten one letter from her.  I've had her about a year and only received one letter.  Could you let me know what's going on?
(Edited)
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Beth

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Are you signed up to receive copies of the letters by mail too? At least I know if the email/online system falls through, eventually I will get the letter by mail.

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Ceri Bowen

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Hi!  Please could you email the letter from Nesa Mae to me?  I can see the first page, but not the second page with the translation - thank you!  Also, I don't seem to be receiving emails each time a new letter is received - I received one for Nesa Mae, but have a new letter from Mwajuma too - but no email.
Thank you!
Ceri 3615581
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Emily

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Hi Ladies!

I'm sorry they're not showing up on your account but rest assured that we have a team working on this and trying to resolve the issue where the full letter is not appearing for our sponsors. We appreciate your patience and in the meantime, we're happy to send you copies of your letters via email. In regards to the notification email, it is working properly for our sponsors and so I'd suggest ensuring your email address is correct on your My Account and checking your spam or junk folders for the notification email if you're not receiving them as you certainly should be. 

Beth, I sent you an email with the copies of the full letters for Manuel De Jesus and Fredy. 

Angelee, you are supposed to be able to see your letter as often as you'd like and refer back to it when writing your child back. I've sent your letters to you from Ashli which I know you'll enjoy because there's a lovely photo of your sweetie in one of them!  In regards to your letter saying it has six pages but only seeing three, this is not an error and there are 'technically' six pages but only three will show because the other three are blank back pages that were scanned with your letter. So when your letter shows it should have double the pages that it's showing, please disregard this. As far as your letters sent in April, rest assured they'll get to your children and there are many letters from sponsors who wrote in April that are still being processed. Until our system is working up to the speed it was designed for, letters are still being delivered in the 2-3 month time frame that they were in our old system. So they're not taking any longer to deliver, they're just not up to the speed we want them yet. Because you just began sponsoring your girls in Mexico in April, rest assured that you'll get a letter. Sponsors receive the first letter from their children within the first four months of sponsorship. If you don't hear from Evelin and Breysi by August 19th, let us know :). The last letter that was written to you from Barbra was received on December 21st in our office. Because it can be a six month turn-around time from when you send a letter and when you receive a letter back from your child, we cannot send an inquiry until you have not received a letter for six months. If you don't get another letter from her by the 21st of this month, let me know and I'll check to ensure she's okay and ask for another letter. It looks like you began corresponding with her back in July and right before you began, she had just sent a letter to her sponsor. This is why you've only received one letter so far but you write so frequently and so when your letters catch up to her, you should begin to hear from her more often :). Thanks for your patience! 

Ceri, I sent you an email with your letter from Nesa Mae. I would suggest the same thing to you regarding the emails as Beth. They are sending to our sponsors correctly and so please make sure you're checking your spam and junk folders for these emails. 
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Emily

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Hi Ceri! I've passed your feedback along. Also, I sent you Jimmy's letter. I accidentally said photo in the email, so please disregard that mistake :).
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Ceri Bowen

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Hi Emily, Thank you so much for emailing the letters from Nesa Mae and Jimmy to me.  I see today that Nesa Mae is no longer on my account.  Has she left the Compassion programme?
Ceri
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Sarah, Official Rep

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Hey Ceri! Sadly, Nesa Mae's sponsor actually ended her sponsorship :(. The good news is that she will still get to receive the benefits of the program while she waits for a new sponsor. I'm so sorry you have to say goodbye to her though!
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Ceri Bowen

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Thank you Emily.  I'm glad that she is still in the programme.  I will write her a final letter and keep her in my prayers.  Please could you add me to the list for another correspondent (any age, any gender)? 
Ceri
(Edited)
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Emily

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Hi Ceri! I have added you back to the correspondent list. Thanks for continuing to pray for her and for sending her off one last letter. I know that will mean so much to her to hear from you one last time. 
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Lindsay

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Hello! I'm just hopping on an older thread here... I had a letter come in from my child Manuela on 5/28/16 that was not translated. I was hoping the missing page might pop up, but no such luck as of yet. Would someone please email me a complete copy of it? She was having some difficulties and I'd really like to know what her letter has to say. Her number is GU4730202. Thanks!
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Susan

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Hi Lindsay! It does look like the translation is on the second page. I am sending you the full letter via email. :)
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Lindsay

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Hi, ladies, and happy Friday! I just received an email from my boy Eliam (ED3421656) and it did not get the translation again. May I please have a complete copy mailed to me? Thank you, and I hope you all enjoy your weekend :)

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Susan

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Hi Lindsay! I just sent you an email with the translation and letter. 

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