Online letter difficulties

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  • Updated 9 months ago
  • Solved
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My family recently sponsored a little girl from Ethiopia and received her welcome packet a week later.  I went online to write her a letter but the page says either they are experiencing technical difficulties or I am not sponsoring a child.  I have tried for a week now and it still isn't working.  Our sponsor number is 08062582.  I don't want her to have to wait very long for her letter, knowing how important letters are to her.  Any help or suggestions would be greatly appreciated!
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G. Family

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Posted 9 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hello! I am so sorry for the confusion with the online system not showing that you have a sponsored child! We do actually have Monghi on your account, but she isn't showing up for you online yet because we haven't yet received the first donation for her sponsorship. Once we do receive the donation, she will show up there and your sponsorship will be official. You should have (or will) received paperwork with information on how to send in the first donation. You are also welcome to make that donation on our website: https://www.compassion.com/firstpayment/. The source code it will require you to give is 25541. Let me know if you have any more trouble! You'll be able to send that letter as soon as the donation is processed and she shows up on your online account :).
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G. Family

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Thanks for responding so quickly!  I went online to make my first payment, but it now says that our child is not found.  Do you have any other suggestions in order to complete our first donation?  Thanks for the great help.
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Christina, Employee

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G. Family, I'm so sorry this method did not work for you to give your first donation for Monghi's sponsorship. Since that was not working for you, will you please try processing your first payment by going to www.compassion.com/epayment. Here it will not ask for any source code, but it will ask for Monghi's full name and child number. Please enter her full name as Monghi Umod and her child number as ET-591-0191. Please let us know if you have any additional questions, concerns, or if this method does not work for you. You are also welcome to call us at 1-800-336-7676, and we are available to help you Monday - Friday from 7:00 AM to 5:30 PM, Mountain Time. 
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G. Family

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Thank you for the great service!  It is working now and we will be able to complete our donation soon.  We're so excited to be a part of Monghi's life.  Thanks again for the awesome feedback!    

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