Online letter missing pages

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  • Problem
  • Updated 2 years ago
  • Solved
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I received an online letter from my girl in Guatemala today! It is missing 4 pages according to the pages I printed out. Page 1 says 1 of 6. The Spanish version is on P1 and the translation and drawing is on page 3. Page 2 is blank. I am thinking it may be photos because I had sent her a birthday gift back in November and she is thanking and telling me what she bought with the gift. Would you please check into this for me. Her number is Gu8701216 and mine is 1931038. Thank yo so much!
Also, when I try to access letters on the App I am always having to sign in twice. Has this issue been reported? Thank you again!
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David Robinson

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Posted 3 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi David! I am so sorry that your letter from Tanhia appears to be missing pages online. We are aware that this has been an issue for many sponsors and are working to fix it as quickly as possible. In the meantime, your account is set up to receive a printed digital copy of your child's letters so you will be getting the full letter in the mail in the next couple of weeks. I know you must be excited to read this letter especially if it is about the gift you sent to her! With the app issue, are you having to sign in a second time right away as though the first one didn't take? Or is it happening further into the app right before you try to access the letter portion?
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David Robinson

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Thanks Emily. I sign in and then click on the letter icon and it asks me to sign again.
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Sarah, Sponsor and Donor Relations, Social Media

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David, I am having this looked into for you :).
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David Robinson

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Sarah, wow thanks so much for looking into that issue. It seem s like it has been fixed! Thank you so much!!!
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Sarah, Sponsor and Donor Relations, Social Media

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I am so glad to hear that, David :)! Thank you so much for writing to your kids with the app.

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