Online letter writing

  • 1
  • Problem
  • Updated 1 month ago
  • Solved
I am writing a letter through your online access and I'm having trouble retrieving my draft. It's in my list of drafts, but it won't open when I click "continue".
Photo of Shardele Kay Hanson-Thompson

Shardele Kay Hanson-Thompson

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 1 month ago

  • 1
Photo of Leah

Leah, Employee

  • 538 Posts
  • 91 Reply Likes
Hello Shardele! I'm sorry that you are experiencing difficulty with our online letter writing tool. When you click the continue button, it should open to the templates. You will need to re-select the template design that you would like to use, then click next. When you click on the next option it should take you to your text. I am sorry for the confusion and hope this helps. :-)