Only 1 of 2 children sponsored showing up under my account

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  • Updated 2 years ago
  • Solved
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Hi there - only 1 of the 2 children we are sponsoring is showing up on our account. I reported this a week or 2 ago but haven't seen it resolved. Any help is greatly appreciated as we would like to send a letter to our 2nd child. Thank you!
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Nikki

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Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Nikki! I am so sorry for the delay in getting this taken care of for you :(. We are still working on getting your accounts merged together so that both children show up under one account instead of two. This truthfully can take a few weeks to be done because there are quite a few requests to merge accounts together and only one department that handles doing them. Hang in there a little longer while we get this finished for you! It's wonderful to hear you are so excited to write to both of your children!

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