Only one charge for my two children

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
  • 1
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old post

Only half of my monthly payment was charged. I sponsor two kids and only one sponsorship payment was taken.
Photo of Kathleen Vesta

Kathleen Vesta

  • 2 Posts
  • 0 Reply Likes
  • concerned

Posted 1 year ago

  • 1
1 year ago
Photo of Sierra

Sierra, Employee

  • 1341 Posts
  • 167 Reply Likes
Hi Kathleen! I'm so sorry about this issue. I would be happy to look into it further for you. In order for us to be able to pull up your account, would you kindly provide us with your sponsor number, or your zip code? I couldn't find an account associated with your email address. Thank you so much!
1 year ago
Photo of Kathleen Vesta

Kathleen Vesta

  • 2 Posts
  • 0 Reply Likes
Of course! My sponsor number is 08060381.
2018-11-26T20:56:04+00:00
Photo of Sierra

Sierra, Employee

  • 1341 Posts
  • 167 Reply Likes
Thank you so much for that information! This is a bit of a complex issue, so I'm going to send an email both to the email address you provided here, as well as the email address that's listed on your account.

This conversation is no longer open for comments or replies.

  • 1

Powered by Get Satisfaction