Only one charge for my two children

  • 1
  • Problem
  • Updated 2 weeks ago
  • Solved
Only half of my monthly payment was charged. I sponsor two kids and only one sponsorship payment was taken.
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Kathleen Vesta

  • 2 Posts
  • 0 Reply Likes
  • concerned

Posted 2 weeks ago

  • 1
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Sierra, Employee

  • 213 Posts
  • 22 Reply Likes
Hi Kathleen! I'm so sorry about this issue. I would be happy to look into it further for you. In order for us to be able to pull up your account, would you kindly provide us with your sponsor number, or your zip code? I couldn't find an account associated with your email address. Thank you so much!
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Kathleen Vesta

  • 2 Posts
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Of course! My sponsor number is 08060381.
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Sierra, Employee

  • 213 Posts
  • 22 Reply Likes
Thank you so much for that information! This is a bit of a complex issue, so I'm going to send an email both to the email address you provided here, as well as the email address that's listed on your account.